Shipping
Whitewater Candle Co. will ship orders to the address provided by the customer upon ordering. We ship with either Canada Post expedited or Canpar depending on the destination, size and weight of your order. Orders are shipped and delivered on business days, excluding major holidays. Insurance up to $100 is included with all orders. If you require additional insurance or express delivery service please contact us to discuss how this can best be arranged for you.
Product delivery is subject to the corporate policies governing the delivery companies used by us. Deliveries will also be subject to policies concerning the signature of waybills. If you are absent from the delivery location provided, it is your responsibility to pick up the undelivered products from the preferred delivery company in accordance with their policies. Please ensure that you provide accurate delivery information as we do not accept responsibility for undeliverable products.
RETAIL PURCHASES: Free shipping is provided on all purchases that total $80.00 or more before HST, that ship within Ontario. All other orders will be charged a flat rate of $18.00, excluding gift certificates, and applied at check out in your final transaction. For orders shipping within Canada, the applicable provincial, federal, or harmonized sales tax will be added at check out in your final transaction. Orders will be processed within 2 business days. For orders shipping to the U.S.A., 13% harmonized sales tax (HST) will be added at check out in your final transaction. Orders will be processed within 3 business days.
WHOLESALE PURCHASES: For orders shipping within Canada, the applicable provincial, federal, or harmonized sales tax will be added to your transaction. The cost for shipping will be calculated once the weight, volume and number or cartons required to pack your order has been determined. The most economical delivery carrier will be chosen, depending on the delivery address of your business. Full payment must be obtained for all products, applicable taxes, and shipping costs prior to the release or shipment of any wholesale order. Orders will be processed within 1-7 days.
Returns
Apparent blemishes and imperfections are an inherent feature of Whitewater Premium Candle Co.’s reproduction antique enamelware containers, as they are crafted for old world charm.
RETAIL PURCHASES: If for any reason, you are not completely satisfied with any of our products, we will gladly provide a full refund on any returned item within 5 days of receipt of your order, less the cost of all shipping. For customers within Ontario who received free shipping on their purchase, products must be returned at their expense and a 20% restocking charge will apply.
WHOLESALE PURCHASES: All sales are final.